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The understanding stage in the listening process involves __________.

a) evaluating the messages you hear
b) grasping both the thoughts that were expressed and the emotional tone that accompanies them
c) anticipating what the speaker will say next
d) tuning out the emotional element of the message and focusing only on the content of what is being said

Marked as best answer by Ben_Hockey

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Answer: b

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OMG..This is soo helpful. Thank you.



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